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Student:
___________________________ Date:________________
Standards:
8th Grade Speaking
Applications 1.3 Student will organize information to achieve
particular purposes by matching the message, vocabulary,
voice modulation, expression and tone to the audience and
purpose.
Additional Standards at conclusion of lesson.
Brainstorm
Starter: Use the Brainstorm Form and write with who you
might make an appointment.
Caller’s
Behavior
• Identify who you are and state the reason you are
calling
• When asked, provide a day and time for the appointment
• When asked, provide any necessary information
• Be sure you have given your name and telephone
• Thank the person for making the appointment
Reception Desk
Behavior
• Use a business like manner when answering the telephone.
• Determine why the caller needs an appointment.
• Provide the caller with a day and time you have
available.
• Ask the caller for any other important information
• Be sure to get the caller’s telephone number.
• Restate the information back to the caller.
• Close the conversation by stating “We will
look forward to seeing you.”
Practice: Use
the attached sheet for this group activity.
Use a copy of an appointment book page for
the practice. 
Rubric
for the Role Plays
Student
(Speaker)____________________________ Student (Subject)____________________________
Date: _____________________ Observer's
Name:___________________________________________
| Observations: |
No |
Yes |
Use a business like manner when answering the telephone.
|
|
|
| Provide the caller
with a day and time you have available. |
|
|
| Ask the caller for
any other important information |
|
|
| Be sure to get the
caller’s telephone number. |
|
|
| Restate the information
back to the caller. |
|
|
| Close the conversation
by stating “We will look forward to seeing you.” |
|
|
Score/Points |
|
|
Additional
Comments: _______________________________________________________________________
_________________________________________________________________________________
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