Practice: Use this attached sheet for this group activity.

Peer Evaluation

Role Play One: Caller’s Name_________________ Reception Desk:______________
___Did the receptionist use a courteous tone of voice?
___Did he or she get the person’s name and phone number?
___Did he or she repeat back the appointment time?
___Did he or she end the conversation politely?

Role Play Two: Caller’s Name_________________ Reception Desk:______________
___Did the receptionist use a courteous tone of voice?
___Did he or she get the person’s name and phone number?
___Did he or she repeat back the appointment time?
___Did he or she end the conversation politely?

Role Play Three: Caller’s Name_________________ Reception Desk:______________
___Did the receptionist use a courteous tone of voice?
___Did he or she get the person’s name and phone number?
___Did he or she repeat back the appointment time?
___Did he or she end the conversation politely

Click here for Brainstorm Form

Click here for Appointment Form

Additional Standards:

6th Grade
Reading Standards
1.5 Understand shades of meanings in related words.
2.7 Make reasonable assertions about a text through accurate, supporting citations

Writing Strategies
1.1 Choose the form of writing (e.g. personal letter, poem or narrative) that best suits the intended purpose.

Speaking Applications:
2.4 Offer a logical sequence of information and engage the listener, foster an acceptance of an idea.

7th Grade
Reading Standards
2.1 Understand and analyze the differences in structure and purpose between various categories of informational materials.

Speaking Applications:
1.2 Determine a speaker’s attitude toward a subject.
1.6 Use speaking techniques, including voice modulation , inflection, tempo, enunciation and eye contact for effective communication.

Writing Strategies
2.5 Present information purposely and succinctly and meet the needs of the intended audience.

Speaking Applications:
1.2 Paraphrase a speaker’s purpose and point of view and ask relevant questions concerning the speaker’s content, delivery and purpose.
1.3 Organize information to achieve particular purposes by matching the message, vocabulary, voice modulation, expression and tone to the audience and purpose.