Rubric for the Role Plays

Student (Speaker)____________________________ Student (Subject)____________________________

Date: _____________________
Observer's Name:___________________________________________

Observations: No Yes
Did the speaker refrain from acting personally involved in the dispute?    
Did the speaker maintain self-control throughout the confrontation?    
Did the speaker try to listen actively (or appear to be concerned)?    
Did the speaker restate the concern?    
Did the speaker allow the complainant to have the last word?    
Did the speaker give the complainant some choices?    
Did the speaker give the person time to "cool-off"?
   
Did the speaker seem unbiased about the complaint?    
Did the speaker brainstorm some win-win situations?    
Did the speaker thank the person for expressing his views?    
Score
   

Additional Comments: _______________________________________________________________________

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