Rubric for the Role
Plays
Student
(Speaker)____________________________ Student (Subject)____________________________
Date: _____________________ Observer's Name:___________________________________________
Social Skill: ___________________________________
| Observations: Did the student.. | No | Yes |
| Answer the phone promptly, | ||
| Use a pleasant voice. (Put a smile in his/her voice.) | ||
| Answer by stating the name of the business, then state your name | ||
| Listen carefully to the caller. | ||
| Find the person the caller wants, direct the call to voice mail or take a message. | ||
| Repeat back the information to make sure you recorded it correctly. | ||
Say “Goodbye” and
wait for the caller to hang up the phone before you hang up your receiver. |
||
Score or Points |
Additional Comments: __________________________________________________________________
________________________________________________________________
See Telephone Memo